To ensure our clients receive the best possible assistance, Cloud Acropolis offers two methods for obtaining support. Follow the steps below to access the help you need.
-
Via Portal:
-
Visit the Cloud Acropolis portal at https://my.cloudacropolis.com and log in.
-
Click on "Open Ticket" to start a new support request.
-
Choose the type of ticket you need – either Technical or General Inquiry.
-
Provide a detailed description of your issue or inquiry, and attach any relevant files, such as screenshots.
-
Click "Submit." A ticket number will be assigned to your request, and a confirmation email will be sent to you.
-
To follow up on your ticket, click on "Support" and then "Tickets."
-
You can view all details related to your ticket, including the support engineer's name, ticket status, dates, and the full conversation history.
-
-
Via Email:
-
Send an email to support@cloudacropolis.com with a clear description of your issue or inquiry.
-
Include any necessary attachments, such as screenshots or logs.
-
Cloud Acropolis is committed to providing timely support according to the Key Performance Indicators (KPI) outlined in our Service Level Agreement (SLA) document.
We appreciate your business and look forward to assisting you with any concerns or questions you may have.
